:root{--bg:#f4f7fb;--panel:#fff;--text:#1f2937;--muted:#6b7280;--line:#e5e7eb;--primary:#2563eb;--primary2:#1d4ed8;--dark:#0f172a;--green:#16a34a;--red:#dc2626;--amber:#d97706;--purple:#7c3aed;--shadow:0 8px 30px rgba(15,23,42,.08)}
*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}button,input,select,textarea{font:inherit}.hidden{display:none!important}.login-screen{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 20% 10%,#dbeafe 0,transparent 32%),linear-gradient(135deg,#0f172a,#1e3a8a)}.login-card{width:min(420px,92vw);background:white;padding:34px;border-radius:20px;box-shadow:0 25px 70px rgba(0,0,0,.35)}.brandmark{width:58px;height:58px;border-radius:16px;background:linear-gradient(135deg,#2563eb,#7c3aed);color:#fff;display:grid;place-items:center;font-size:30px;font-weight:800}.brandmark.small{width:38px;height:38px;border-radius:10px;font-size:20px}.login-card h1{margin:18px 0 4px}.login-card p,.login-card small{color:var(--muted)}label{display:block;font-size:13px;font-weight:700;margin:14px 0 6px}.login-card input,.field input,.field select,.field textarea,.toolbar input,.toolbar select{width:100%;padding:11px 12px;border:1px solid var(--line);border-radius:9px;background:white}.error{color:var(--red);margin-top:10px;min-height:20px}.app{min-height:100vh;display:grid;grid-template-columns:245px 1fr}.sidebar{background:#0f172a;color:#e5e7eb;position:fixed;left:0;top:0;bottom:0;width:245px;padding:18px 14px;display:flex;flex-direction:column;z-index:5}.logo{display:flex;gap:11px;align-items:center;padding:3px 8px 16px}.logo b{font-size:18px}.logo small{display:block;color:#94a3b8;font-size:11px;margin-top:2px}.role-badge{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#93c5fd;padding:8px 10px;border-top:1px solid #1e293b;border-bottom:1px solid #1e293b;margin-bottom:10px}.nav-btn{width:100%;border:0;background:transparent;color:#cbd5e1;text-align:left;border-radius:9px;padding:10px 11px;margin:2px 0;cursor:pointer}.nav-btn:hover,.nav-btn.active{background:#1e293b;color:#fff}.danger-nav{color:#fca5a5}.sidebar-bottom{margin-top:auto}.workspace{grid-column:2;min-width:0}.header{height:76px;background:white;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 26px;position:sticky;top:0;z-index:4}.header h1{font-size:21px;margin:0}.header-right,.userbox{display:flex;align-items:center;gap:12px}.userbox small{display:block;color:var(--muted);font-size:11px}.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:#dbeafe;color:#1d4ed8;font-weight:800}.pill{display:inline-flex;align-items:center;border-radius:999px;padding:6px 10px;background:#eef2ff;color:#4338ca;font-size:12px;font-weight:700}.pill.ok{background:#dcfce7;color:#166534}.pill.warn{background:#fef3c7;color:#92400e}.content{padding:24px}.grid{display:grid;gap:18px}.grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}.grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin-bottom:18px}.kpi,.panel{background:var(--panel);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow)}.kpi{padding:16px}.kpi small{display:block;color:var(--muted);font-size:12px}.kpi b{display:block;font-size:28px;margin-top:8px}.panel{padding:18px;margin-bottom:18px}.panel h2{font-size:17px;margin:0 0 14px}.panel h3{margin:0 0 8px}.toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:14px}.toolbar input,.toolbar select{width:auto;min-width:150px}.btn{border:0;border-radius:8px;padding:9px 12px;cursor:pointer;font-weight:700}.btn.primary{background:var(--primary);color:white}.btn.primary:hover{background:var(--primary2)}.btn.secondary{background:#eef2f7;color:#334155}.btn.success{background:#dcfce7;color:#166534}.btn.danger{background:#fee2e2;color:#991b1b}.btn.amber{background:#fef3c7;color:#92400e}.btn.purple{background:#ede9fe;color:#5b21b6}.btn.wide{width:100%;margin-top:18px;padding:12px}.tablewrap{overflow:auto}.table{width:100%;border-collapse:collapse;font-size:13px}.table th{text-align:left;color:#64748b;font-weight:700;background:#f8fafc}.table th,.table td{padding:11px 10px;border-bottom:1px solid var(--line);white-space:nowrap}.badge{display:inline-block;padding:4px 8px;border-radius:999px;font-size:11px;font-weight:800;background:#e5e7eb}.badge.available,.badge.online{background:#dcfce7;color:#166534}.badge.busy,.badge.calling{background:#fee2e2;color:#991b1b}.badge.pause,.badge.callback,.badge.recyclable{background:#fef3c7;color:#92400e}.badge.offline{background:#e5e7eb;color:#475569}.badge.aftercall,.badge.assigned{background:#ede9fe;color:#5b21b6}.badge.qualified{background:#dbeafe;color:#1e40af}.badge.blocked{background:#fee2e2;color:#7f1d1d}.muted{color:var(--muted);font-size:12px}.right{text-align:right}.statrow{display:flex;justify-content:space-between;align-items:center;padding:9px 0;border-bottom:1px solid var(--line)}.agent-card{display:flex;align-items:center;justify-content:space-between;border:1px solid var(--line);border-radius:12px;padding:14px;margin-bottom:10px}.agent-meta{display:flex;gap:12px;align-items:center}.dot{width:10px;height:10px;border-radius:50%;background:#94a3b8;display:inline-block}.dot.available,.dot.online{background:#22c55e}.dot.busy{background:#ef4444}.dot.pause,.dot.aftercall{background:#f59e0b}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.field{min-width:0}.field label{margin:0 0 5px}.modal{position:fixed;inset:0;background:rgba(15,23,42,.55);display:grid;place-items:center;z-index:20;padding:20px}.modal-card{background:white;border-radius:16px;width:min(720px,96vw);max-height:90vh;overflow:auto;padding:22px;position:relative}.modal-close{position:absolute;right:12px;top:8px;border:0;background:transparent;font-size:28px;cursor:pointer}.toast{position:fixed;right:24px;bottom:24px;background:#0f172a;color:white;padding:12px 16px;border-radius:10px;z-index:30;box-shadow:var(--shadow)}.console{display:grid;grid-template-columns:1.2fr .8fr;gap:18px}.contact-card{border:1px solid var(--line);border-radius:12px;padding:18px}.phone{font-size:24px;font-weight:800;letter-spacing:.03em}.call-status{font-size:20px;font-weight:800;margin:8px 0}.timer{font-size:34px;font-variant-numeric:tabular-nums;font-weight:800}.qual-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.qual{border:1px solid var(--line);background:white;border-left:5px solid var(--q);border-radius:8px;padding:9px;text-align:left;cursor:pointer}.qual.selected{outline:2px solid #2563eb}.goal{height:10px;background:#e5e7eb;border-radius:999px;overflow:hidden}.goal>span{display:block;height:100%;background:#2563eb}.notice{padding:12px 14px;border-radius:10px;background:#eff6ff;color:#1e3a8a;border:1px solid #bfdbfe;margin-bottom:14px}.warning{background:#fff7ed;color:#9a3412;border-color:#fed7aa}.empty{padding:30px;text-align:center;color:var(--muted)}.mini-actions{display:flex;gap:6px}.mini-actions .btn{padding:6px 8px;font-size:11px}.softphone-card{background:linear-gradient(160deg,#0f172a,#1e3a8a);color:white;border-radius:16px;padding:20px}.softphone-card .muted{color:#bfdbfe}.softphone-card .btn.secondary{background:rgba(255,255,255,.12);color:white}.metric-big{font-size:36px;font-weight:800}.bar{height:7px;background:#e2e8f0;border-radius:999px;overflow:hidden}.bar span{display:block;height:100%;background:#2563eb}.tabs{display:flex;gap:8px;margin-bottom:14px}.tabs button{border:0;background:#eef2f7;border-radius:8px;padding:8px 10px;cursor:pointer}.tabs button.active{background:#2563eb;color:#fff}@media(max-width:1050px){.kpis{grid-template-columns:repeat(2,1fr)}.grid.three{grid-template-columns:1fr 1fr}.console{grid-template-columns:1fr}}@media(max-width:760px){.app{display:block}.sidebar{position:static;width:auto;height:auto}.workspace{display:block}.header{position:static}.content{padding:14px}.grid.two,.grid.three,.form-grid{grid-template-columns:1fr}.kpis{grid-template-columns:1fr 1fr}}